Phone numbers and administrative questions for my health insurance

If you decide to take out health insurance with us, you'll not only have the peace of mind of having the best protection for you and your family. You can also count on us being available at all times to resolve any questions or concerns you may have regarding your insurance.

We are convinced that when you take out health insurance, or any other type of insurance, your main priority is to increase your peace of mind and well-being, knowing that you can rely on a trusted company that will be by your side whenever you need it.

Moreover, we are fully aware that it’s also important for you to know that we are here to listen and will do everything possible to address your concerns and resolve your doubts in the shortest time possible.

That's why the following contact channels are available to you to resolve any questions you may have about your health insurance:

If you wish to check the different medical professionals, health centers, and emergency services available to you, you can quickly and intuitively do so through the Online Medical Directory found in the Caser Salud App and in the Customer Area on the website. You can search by the medical specialty or test you need and by the location where you'd like to have your consultation.

To report any issues with your Caser Salud card, manage matters related to your policy, or request medical authorization, we recommend accessing the Caser Salud App or the Customer Area and following the steps for each of these procedures.

Alternatively, if you find it more convenient to resolve your doubts or questions by phone, the following numbers are available to you:

- Customer support telephone number:+34 91 055 16 55

- 24-hour medical, pediatric, and psycho-emotional telephone support: +34 91 590 96 40

- APP Medical Assistance abroad: +34 91 595 50 49