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FAQs Pet Insurance. We want you to rely on us
Which animals can I insure?
Our More Than Pets cover is designed for cats and dogs.
Can I take out Caser More Than Pets cover if my dog is not micro-chipped?
Yes, it is possible. You should get your dog micro-chipped as soon as possible after taking out the policy.
I have a dog that is considered to be a dangerous breed, can I take out insurance?
Yes, in the same conditions as a breed which is not considered to be dangerous.
How many pets can I insure?
You can insure up to 5 pets. What's more, With Caser MIMAscota, more is less - we offer up to 30% discount on additional pets.
Can I insure a cat and a dog on the same policy?
Of course. You can insure up to 5 pets (cats and/or dogs) on one policy.
My dog is old and ill. Can I take out an insurance policy for him?
Of course, we don't exclude by age. They are your best friends and they deserve a good insurance cover.
My pet has a birth defect. Can I insure him?
Yes. There are no restrictions with regards to state of health.
Is there a limit of consultations?
No, there is no limit of consultations.
Do I have to pay the full amount of the veterinary assistance and receive a rebate, or do I only have to pay my part?
In Caser MIMAscota tariff you will find the prices to be paid directly to the veterinary centre for 100 common veterinary procedures (analyses, x-rays, surgery, etc.) with up to 40% discount on the market rates.
What should I do in an emergency?
1 Call us on 902 10 23 09 to request authorisation for emergency assistance.
2 We will tell you the nearest emergency centre so that you can take your pet there.
3 You will only have to pay for the franchisee acts.
What happens if I lose my pet?
Let us know and we will advise you how to initiate proceedings to report the loss to the authorities.
Sometimes I can't walk my dog and I need someone else to do it. Can you help?
Call us and we will put you in contact with a dog-walking company in your area.
I want to take my pet on holiday with me, but I need a pet-friendly hotel. How can I find pet-friendly hotels in a certain area?
We will show you pet-friendly hotels in your chosen area. We can even advise you of a specific hotel.
Can I take my pet to my chosen veterinary centre?
Caser MIMAscota boasts a large network of approved veterinary centres. These are the only centres which can be used with this cover.
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